Website T&Cs | The Red Drop

Website Terms & Conditions

Last updated: October 2025

Welcome to The Red Drop.
These Terms & Conditions govern your use of our website (www.reddrop.co.uk) and the services we provide.
By accessing or using our website, you agree to these terms. Please read them carefully before booking or purchasing any service.

1. About Us

The Red Drop is a doctor-led healthcare service registered in England and Wales (Company No. 11669066).
Registered office: Gatcombe House, Copnor Rd, Portsmouth, PO3 5EJ
Email: info@reddrop.co.uk

Our services include health screening, wellness assessments, medical weight management programmes, and related advisory support.

2. Scope of Our Services

The Red Drop provides preventive and wellness-focused health services.
Our aim is to help you understand and improve your health through blood testing, lifestyle advice, and medically supervised wellness plans.

We do not diagnose medical conditions, and our reports are for informational and educational purposes only.
Our testing and results service is designed to complement, not replace, consultation with your GP or other healthcare professionals.
If your results fall outside the expected range, we may advise you to discuss these findings with your GP or specialist.
Referral letters can be provided upon request.

In emergencies or where urgent care is needed, you should contact your GP, NHS 111, or attend your nearest A&E.

3. Weight Loss and Prescription Services

Some of our health plans may include medical weight loss treatments, such as Mounjaro or Wegovy.
These are prescription-only medicines (POMs), provided strictly under medical supervision.

A prescription will only be issued after a full medical assessment by one of our doctors.
Medication is dispensed by licensed UK partner pharmacies.
The Red Drop does not act as a pharmacy and does not sell medication directly.
Treatment continuation is subject to ongoing clinical review and suitability.
Individual results vary; weight loss and health outcomes cannot be guaranteed.

We reserve the right to decline prescribing or continuing treatment if it is deemed clinically inappropriate or unsafe.

4. Health Plans and Appointments

Our health plans (Silver, Gold, and Platinum) include varying levels of support, testing, and professional follow-up.
Details of what is included are available on our website.

Health plans are for personal use only and non-transferable.
Services must be used within the plan’s active period.
All appointments (doctor, dietitian, PT) must be pre-booked and attended as scheduled.
Missed or cancelled appointments with less than 24 hours’ notice may be charged in full.

5. Payments and Refunds

Payments can be made directly through our website (via Stripe) or by invoice/payment request.

Full payment is required at the time of booking unless otherwise agreed.
Refunds are considered on a case-by-case basis in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Services that have already been delivered, such as consultations or test kits dispatched, are non-refundable once used.
If you cancel before your kit is dispatched or before your consultation has taken place, you may be entitled to a partial refund.

Please contact us at info@reddrop.co.uk for any refund or cancellation requests.

6. Corporate Services

Corporate wellness or health screening services are agreed by invoice and written contract only.
Such agreements may have different terms regarding cancellation, confidentiality, and data handling, as specified in the signed contract.

7. Limitation of Liability

While we take great care in ensuring accuracy and professionalism in all our services, The Red Drop cannot be held responsible for:

Any decisions or actions taken based on the information provided in our reports.
Delays caused by third-party laboratories or pharmacies.
Losses or damages resulting from misuse of our services or website.

To the fullest extent permitted by law, The Red Drop shall not be liable for indirect or consequential damages.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Intellectual Property

All content, design, text, images, and materials on this website are the property of The Red Drop unless otherwise stated.
You may not copy, reproduce, or distribute any part of this website without prior written permission.

9. Website Use

You agree not to misuse this website or attempt to gain unauthorised access to it or to the data of other users.
We reserve the right to restrict or suspend access to our website if we believe it is being misused.

10. Data Protection and Privacy

Your personal and health data are handled in accordance with our Privacy Policy, which outlines how we collect, process, and store your data under the UK GDPR.
By using our services, you consent to this processing.

Please review our Privacy Policy for full details: Privacy Policy.

11. Cookies

Our website uses cookies to improve your experience and analyse performance.
By continuing to browse, you consent to our use of cookies in accordance with our Cookie Policy.

12. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business, services, or legal requirements.
Updated terms will be posted on our website with a revised “last updated” date.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms & Conditions, please contact us at:

The Red Drop
Email: info@reddrop.co.uk
Registered Address: Gatcombe House, Copnor Rd, Portsmouth, PO3 5EJ